Recently used them for a weeks car hire which I give 5 stars = totally satisfiedalthough I damaged the car and expected to pay which was no problem in fact the man who assessed the slight damage (a small scuff/dent) could not have been more helpful'However today tried to check for a price for another rental and their website is 'gobble de goop' AGAIN!! This problem occurs randomly and has done so for ages as shown in other reviews going back at least a year! Now luckily I can wait until they fix the problem again but this gremlin must be losing them customers who when they want to get the best on line reservation price can get no sense of the on line booking facility
Booked a specific car for my daughter's prom,rang to explain the occasion,got assured that will have the one considering its a One time Ocassion,few hours before on collection we got a "or simillar".My daughter's big day was ruined!We explained the guy from the desk that we called the company and was assured we will get the one advertised rather than"or similar"group and his response was:"the guys from call service will say yes to you,but doesn't guarantee the car".The deposit was 3K for 24 hours rental so ....I'll leave that to you.Shocking response from such big company.Wouldn't rush to use them again.
Excellent customer service. Gemma took it all in her stride restructuring my rental for a day earlier.
Very good rent car and not expensive smile staff
Not likely to use again, most difficult van hire I've had.The Good Bits: Open Sundays, Nice Van, reasonably competitive online pre-book rates (except for insurance excess).The Bad Bits: Broken Website, Charged 3 times, unreasonable ID Checks, joke of a proposal to log into my banks on their PC, no key drop box for returns.Compared to competitors rates the insurance cover has an EXTREMELY high excess and higher levels of No Cover!Will aim to avoid Sunday only hire and go else where. Process felt more complicated and stressful than really necessary. No problem with return of Deposit and Head Office was reasonably prompt in returning payments when website issues were pointed out.
Thrifty Car and Van Rental Milton Keynes is a UK Car Rental based in Milton Keynes, South East England. Thrifty Car and Van Rental Milton Keynes is located at Waterside Park, 7 Old Wolverton Rd, Wolverton, Milton Keynes MK12 5NP, UK.
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